Support

Need help with the SnapeLane extension, SnapeLane TMS or the PDF tools? Email [email protected]. Tell us what you were doing, what you expected and what happened, and add a screenshot if you can. We usually answer within one business day.

Getting started

• Install: add SnapeLane from the Chrome Web Store, then open your DAT One load board. The SnapeLane board appears on the page.
• Sign in: click the SnapeLane icon in the Chrome toolbar and sign in or start your free trial. This links the extension to your SnapeLane TMS workspace at app.snapelane.com.
• Connect Gmail: in the extension, connect Gmail to send rate requests from your own address and see broker replies on the board.

Common questions

• The board does not show on DAT One: reload the DAT One tab. If it still does not show, check that the extension is turned on at chrome://extensions.
• Gmail stopped sending or replies stopped showing: disconnect Gmail in the extension and connect it again.
• "Open TMS" asks me to sign in: sign in at app.snapelane.com with the same email you use in the extension.
• Billing, plan changes and cancelling: go to Settings → Billing in SnapeLane TMS. You can change or cancel your plan there at any time.
• Delete my data: email us from your account email and we delete it within 30 days. See the privacy policy.
• Uninstall: right-click the SnapeLane icon in Chrome and choose "Remove from Chrome". Data kept by the extension is removed with it.

Report a bug or suggest a feature

Write to [email protected]. Include your Chrome version and the extension version (shown at chrome://extensions).

SnapeLane is an independent product and is not affiliated with or endorsed by DAT Solutions.