Refund and cancellation policy

This policy applies to paid SnapeLane subscriptions provided by Blue Horizon Line LTD.

Refund requests within 14 days

You may request a refund within 14 days of your initial paid subscription purchase. Days of paid access already used are not refundable under our discretionary refund policy. We refund the unused portion of the initial paid billing period proportionally.

The refund is based on the amount actually paid for the subscription, after discounts, multiplied by the unused days divided by the total days in that billing period. We count each day of paid access that has started as a used day. Monthly and yearly periods use their actual number of days.

For example, if a 30-day billing period costs $49 and 10 days have been used, the unused 20 days represent a refund of approximately $32.67 before any applicable tax adjustment. The exact calculation depends on your billing period and amount paid.

After the initial 14-day request window, or for subsequent renewals, this discretionary refund offer does not apply. Mandatory legal rights and the payment provider's terms still apply.

How to request a refund

Email [email protected] within the request window, using your account email and including the transaction or invoice reference. Do not send card details. We calculate used days up to the effective end of paid access; a support processing delay does not add used days after your timely refund and cancellation request.

If the unused portion is refunded, the corresponding paid access ends. Refunds are returned through the payment provider to the original payment method where possible. Processing time depends on the provider and your bank.

Canceling a subscription

Go to Settings → Billing and open the billing portal to cancel. Cancel before the next renewal to prevent that renewal charge. Ordinary cancellation without an unused-period refund leaves access available until the paid period ends, as shown in the portal. Canceling alone does not submit a refund request.

Owner-granted complimentary access

There is no automatic free trial. Any complimentary access must be explicitly granted by the SnapeLane owner. The first paid purchase date determines the 14-day refund request window.

Paddle purchases and consumer rights

For purchases sold through Paddle as merchant of record, Paddle's buyer terms and refund policy govern payment processing and may provide additional rights. You may also request help through Paddle buyer support. This policy does not limit any mandatory consumer rights or any refund Paddle must provide under applicable law or its terms.

Contact

Blue Horizon Line LTD · SnapeLane · [email protected]